Terms of Service
Last updated 26 September 20261. The agreement
These Terms of Service (“Terms”) govern your access to and use of the Attendly platform, websites and apps (the “Service”), operated by Nexabyte (“Attendly”, “we”, “us”). If you use the Service on behalf of an organisation, you confirm you are authorised to bind that organisation to these Terms.Our Privacy Policy and Data Processing Summary form part of these Terms.2. The Service
Attendly lets organisers create events, take online registrations, sell tickets and check attendees in at the door. We provide the Service on an “as available” basis and may add, change or remove features over time.3. Eligibility and accounts
You must be at least 18 and able to enter a binding contract to create an organiser account.
You are responsible for the accuracy of your account information and for keeping your login credentials secure.
You are responsible for all activity that happens under your account, and must tell us promptly of any unauthorised use.
4. Acceptable use
You agree not to use the Service to:break the law, infringe others’ rights, or facilitate fraud;
upload malware, attempt to gain unauthorised access, or disrupt or overload the Service;
send spam or unlawful marketing, or harvest data about other users;
post content that is unlawful, defamatory, harassing or grossly offensive; or
misrepresent your identity or your authority to act for an organisation.
5. Organiser responsibilities and data protection
When you collect personal data from attendees through Attendly, you are the data controller for that data and Attendly is your processor. You are responsible for:having a valid lawful basis under the UK GDPR for collecting and using attendee data;
giving attendees a clear privacy notice and honouring their data-protection rights;
only collecting data you genuinely need for your event, and keeping it no longer than necessary;
obtaining consent where you rely on it — for example for your own marketing; and
ensuring any content and use of personal data complies with applicable law.
6. Payments, fees and payouts
Paid events are processed through Stripe, including Stripe Connect for organiser payouts. By taking payments you also agree to Stripe’s applicable terms. Stripe is the payment processor; Attendly does not store card numbers.Platform fee — Attendly charges a platform fee on each paid ticket: a percentage of the ticket price plus a fixed amount per ticket, rounded to the nearest penny on each order. Free tickets carry no fee. Buyers pay the ticket prices you set. We work out the fee when each payment is taken, using the rate in effect at that time, and deduct it from that payment. Your current rate, including any nonprofit rate, is shown in your payment settings.
Nonprofit rate — If Stripe verifies your connected account as a nonprofit, the nonprofit rate applies automatically to new payments. Stripe decides eligibility; we don’t ask for separate proof.
Stripe’s fees — Stripe charges its card processing fees to your Stripe account under your agreement with Stripe. They are in addition to the platform fee.
Payouts — Funds are settled to your connected Stripe account on Stripe’s payout schedule. Payout timing and any holds are governed by Stripe.
Taxes — We are not VAT registered, so no VAT is added to the platform fee. You are responsible for determining, collecting and remitting any taxes (such as VAT) due on your ticket sales.
7. Refunds and cancellations
As the organiser, you set and communicate your own refund and cancellation policy for your events, and you are responsible for honouring it and for handling attendee queries. Refunds are processed back through Stripe. You are responsible for chargebacks and disputes arising from your events.Refunds made in Attendly — We return the platform fee in proportion to the amount refunded, so a full refund returns the whole fee.
Refunds made outside Attendly — Refunds made directly in Stripe, for example in your Stripe Dashboard, do not return the platform fee.
Disputes — The platform fee is not returned on a disputed payment.
Stripe’s fees — Whether Stripe returns its processing fee on a refunded or disputed payment is governed by your agreement with Stripe.
8. Intellectual property
Attendly and its branding, software and content are owned by us or our licensors. You keep ownership of the content you upload, and grant us the licence we need to host and display it to operate the Service. You must not copy, resell or reverse-engineer the Service except as the law allows.9. Availability and changes
We work to keep the Service available but do not guarantee it will be uninterrupted or error-free. We may carry out maintenance, and may suspend or withdraw features. We will give reasonable notice of material changes where we can.10. Disclaimers and liability
The Service is provided “as is”. To the fullest extent permitted by law, we exclude implied warranties and are not liable for loss of profits, revenue, data or goodwill, or for indirect or consequential loss. Nothing in these Terms limits liability that cannot be limited by law — including for death or personal injury caused by negligence, or for fraud. Subject to that, our total liability to you in any 12-month period is limited to the fees you paid us for the Service in that period.11. Your indemnity
You agree to indemnify us against claims, losses and costs arising from your events, your content, your use of the Service in breach of these Terms, or your handling of attendee personal data.12. Suspension and termination
You may stop using the Service and close your account at any time. We may suspend or terminate access if you breach these Terms, if required by law, or to protect the Service or its users. On termination, the rights you have under these Terms end, but provisions that by their nature should survive — such as fees owed, liability and governing law — continue.13. Governing law
These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute, subject to any mandatory rights you have under local law.14. Changes to these Terms
We may change these Terms, including our fees, to reflect changes to the Service, the law or our costs. If a change is material or raises our fees, we will email you at least 30 days before it takes effect. Other changes take effect when we post them here, and we will update the “last updated” date. If you do not agree with a change, you can close your account at any time. Continuing to use the Service after a change takes effect means you accept it.15. Contact
Questions about these Terms? Email support@attendly.co.uk or use our contact form.© 2026 Attendly. Built in the UK for community events.